Here's our step by step guide to suspend your profile: Please note that when you suspend your account, automatic renewal will not be cancelled as this must be done separately.
How to hide your profile: If you’re a member of and want to take a break from dating, you can easily decide to hide your photo.
In hidden mode you can choose who sees your photo, giving an extra touch of privacy to those seeking a discreet approach to online dating.
Select "Manage your subscription" and ensure that you follow the instructions through to the end.
Cancellation cannot however be carried out within 24 hours of making your payment, and must be made no later than 48 hours before your next subscription payment is due.
You may alternatively speak to a member of our team on 020 305 96 494.
Lines are open from 9am to 6pm, Monday to Saturday.
Amazing dates happen every day on and it’s no surprise why – we have thousands of new people joining each day making the search for your perfect match all that easier.